Privacy Policy
Last Updated: 2026-01-01
Information Protection
Cyan Care commits to safeguarding user data, including names, addresses, and emails, limiting access to authorized staff only under Saudi Arabian law.
Data Collection
The platform collects account information (name, phone, encrypted passwords), payment card details, user feedback, app ratings, and support messages.
Data Retention
Information is maintained during active service use. Additional data may be retained to comply with regulatory requirements at minimal necessary levels.
Consultation Privacy
Doctor-patient consultations occur securely via video. Personal and health information is shared confidentially between doctor and patient during digital consultations.
User Control & Security
Users can add, delete, or modify health information anytime. The platform uses SSL/HTTPS encryption and security protocols exceeding industry standards.
Cookies & Tracking
The company uses cookies to enhance user experience and deliver personalized content. Users can disable cookies via browser settings.